Trust & verification
What we check, and what we refuse to keep
Verification only works if people are willing to go through it. That means being precise about what happens to your data — and honest about what we do not want.
Member
Anyone with a confirmed email address. Can browse, follow and reply to messages they receive.
Email confirmed
Industry member
Someone who has shown evidence of professional work — an agency board, published work, a portfolio we can reach.
At least one verified proof of work
Klerifai verified
Identity confirmed through our verification vendor. This is the badge that lets someone message anyone and appear first in search.
Identity check passed
Verified company
An organisation that has proved control of its domain and provided registration details.
Domain and registration verified
What we never store
- Images or scans of identity documents
- Biometric templates or face-match data
- Passport, driving licence or national ID numbers
- Anything the verification vendor collects beyond the outcome
Our vendor performs the check and returns a pass or fail plus a reference number. That reference is what we keep. If we are ever breached, there is no document library to lose.
One active session
Signing in somewhere new signs you out everywhere else, and you are told about it. An account cannot be quietly shared.
Two-step sign-in
A correct password is never enough on its own. Every sign-in also requires a code sent to your email or phone.
Guardian approval for minors
Accounts belonging to under-18s stay invisible until a guardian confirms, and some capabilities stay blocked permanently.
Reviews cannot be rewritten
The interaction record is append-only at the database level, not merely in the interface.